HostGator customer satisfaction survey results

HostGator recently sent out almost ten thousand customer satisfaction surveys to random customers and people who have completed online chats.

Here is a review of the results as reported on the HostGator website:

• That data showed that just about 90% of HostGator customers gave a positive response when asked how likely they were to recommend HostGator to a friend or colleague. The average “would you recommend” rating was 8.36.
• A similar percentage of HostGator customers felt the company’s employees were able to resolve their problems. The average “agent performance” answer was 8.55.
• Roughly 83% of the customers surveyed through post-chat surveys responded saying that HostGator resolved their issues in a timely manner.
• About 91% of HostGator’s customers rated the customer service ability of HostGator’s employees positively.
• In every survey conducted with a 0 to 10 scale, 10 was the most popular choice.

"Even though the ratings HostGator received were pretty good by essentially any standard, HostGator wants 90% or more of ratings at an exemplary, not a “pretty good” level. To HostGator’s management team and to me, exemplary means means that just about 100% of a company’s ratings would be 9’s and 10’s. Averages would then be in the mid 9’s instead of the mid 8’s."

"HostGator’s management team is not conducting these surveys just to see where they are and leave it at that – they are conducting these surveys to gather the information necessary to make changes and to improve"

I'm sure most web hosting companies would be envious of these results. The entire article can be seen on the HostGator blog, and if you'd like to try HostGator's services first hand you can do so for just one cent when you use our popular HostGator coupon code.

Comments

[sri]

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To Your Success
Bryan Hee